Professional Ear Wax Removal
in Sausalito, CA

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

The online scheduling was easy with the time slot availability shown. The hour is great, open later than others in the area, avoided going to ER. I arrived & check-in was smooth & no wait. Aria looked over my wound & stitch up the cut, & the support staff was friendly & professional. I barely felt it during the process, & she periodically reminded me if too painful, she can numb more. Great facility!

Beth was fantastic, she was thorough, answered all my questions and had great tips too! I would definitely come here again for my son’s health. However, I was speechless with how the medical assistant roughly administered medicine to my infant son. The medical assistant grabbed my son’s face, squeezed it, and squirted antibiotics into him mouth and with the last pump, they squirted it all in even though it was getting to the point of overflowing out of his mouth. Once I held him upright, he immediately spit it back out. I’m not a medical professional, so I can’t say whether this is standard of care, but I was concerned by their handling of him.

Juan, the medical assistant was good and receptive. The PA who saw me was also good but I just didn't agree with her recommendations. She was gracious to accept my opinion and she maintained her professionalism despite my disagreement. She did tell me that she was putting me on dexamethasone but forgot to explain the dosage; and also antibiotic but I already know what to do with the antibiotic. I thought the prednisone was a little high--40 mg everyday for seven days. It may be a good dose but for me, it gives me quiver and crave for food that's the reason why I was hesitant to take it. She did offer me to be nebulizer but I said I'll do it at home.

Close to home. Spotless facility Knowledgeable and kind staff

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

This place is a hidden gem! I always try and avoid urgent care places as it’s usually a long wait, lots of people, not the cleanest and just difficult. But here, once I arrived the check in was seamless, the staff was friendly, the office very clean. And to top it off my doctor spent so much time with me ane was kind and listened. Highly recommend!

Very easy to schedule my appointments, and all the staff were so considerate.

Scheduling the appointment was very easy with the SOLV app. Wait time was about 15 mins to get into an exam room where the medical assistant took my vitals.  Wait for the FNP was at least 20 mins maybe longer, because while sitting there the overhead light which must have been on a timer turned off & I sat in a dark (though not black) room, but since I was in great need of care that was a minor issue. Shannon Manley, FNP entered the room, she was efficient, excellent, thorough & clear. I loved that she repeated & synthesized several times what I was to do for my treatment. I was impressed.  A day after my visit I received an email with my notes which I had wanted but didn’t know they’d be forthcoming, because being sick I didn’t trust myself that I had written down all the information communicated to me. I would definitely recommend Telehealth & Urgent Care in Napa, CA & if you can see Shannon you’d be fortunate.

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.