Amid a challenging economic climate and widespread healthcare staffing shortages, many urgent care clinics are dedicating a large percentage of their operational focus to finances. Yet true excellence beyond financial processes, including team culture, operational efficiency, and financial strategy. Here’s what you need to know about investing in these three key areas, and why each is so...
With flu and respiratory illnesses running rampant, winter can be a wildly busy time for urgent care clinics. With higher patient volumes, staff can be stretched thin. While a busy clinic can be good for your bottom line, it can be stressful for your team.. Waiting rooms become noisy, wait times increase, and there’s a higher risk of patient frustration. This can all ultimately negatively...
Amid a challenging economic climate and widespread healthcare staffing shortages, many urgent care clinics are dedicating a large percentage of their operational focus to finances. Yet true excellence beyond financial processes, including team culture, operational efficiency, and financial strategy. Here’s what you need to know about investing in these three key areas, and why each is so...
With flu and respiratory illnesses running rampant, winter can be a wildly busy time for urgent care clinics. With higher patient volumes, staff can be stretched thin. While a busy clinic can be good for your bottom line, it can be stressful for your team.. Waiting rooms become noisy, wait times increase, and there’s a higher risk of patient frustration. This can all ultimately negatively...
A seamless front desk process isn't just a convenience; it's a core patient expectation and a vital component of efficiency. Despite this, slow registration and common errors continue to be a bottleneck for many clinics and have far-reaching consequences for patient satisfaction and financial stability. In a continuation of a series to help support your front desk, discover how transforming...
As respiratory and flu season ramps up, many urgent care clinics find themselves stretched thin. Managing high patient volume efficiently becomes extremely important. One metric that’s particularly important to keep in mind at this time is patient throughput. Patient throughput is the movement or flow of patients through your clinic, from the time they arrive until the time they leave,...
As we wade into another busy respiratory season, patient volumes will be unpredictable. Clinics will miss out on patients when they don’t have any book-ahead slots available online, even if they have walk-in capacity. That's where Solv's new Save My Spot feature comes to your rescue. Stop missing out on patients When your clinic is busy, other scheduling tools will overbook your clinic or set...
In the U.S., no-show rates average around 18.8% between specialty and subspecialty clinics. If you’re a primary care provider, you often see many more patients than subspecialty care, so the number of no-show patients to your clinic is actually much higher, even if the average percentage is the same. If you see 20 patients per day, and 18.8% no-show—that’s 4 of your patients per day who...
The front desk plays a crucial role in any urgent care, holding the key to improving patient satisfaction and streamlining financial processes. While recruiting and interviewing potential front desk staff for Urgent Care settings is one part of the solution, the steps after assembling the right team are equally important. All too often, the recruitment process is more reactive than strategic,...
For urgent care organizations looking to ensure prompt payment and a healthy revenue cycle, efficient and accurate claim submissions are absolutely essential. Unfortunately, traditional claim submission processes contain plenty of room for error and often result in payment delays and claim denials. However, by optimizing claim submission in the front end of your revenue cycle management...
A positive patient experience is the foundation for improved patient relationships, higher lifetime value from those relationships, and better healthcare outcomes for patients. It’s a win-win for both providers and patients—which is why every should invest in strategies promoting patient-centric care. Unfortunately, positive healthcare experiences have eluded many Americans in recent years....
In the world of online reviews, we often focus on the extremes: the glowing 5-stars and the scathing 1-stars. However, nestled comfortably in the middle are the neutral, 3-star reviews. While they might seem unassuming, these reviews offer urgent care operators a goldmine of opportunity. Responding to these can yield better patient experiences and outcomes. Here are five different responses to...
