How long does it take to manually enter a new patient’s information into your electronic health record (EHR) system? Two minutes? Five? Imagine eliminating that time while accomplishing the same task more accurately. Compounded by multiple patients per day, that savings could add up to hours of reclaimed time and reduce the workload for staff. That’s why Solv incorporates robotic process...
As the end of the year approaches, it seems like calendar pages are flying off like a time-lapse movie montage. Once Columbus and Indigenous Peoples Day arrive, every on-demand business knows the holiday crush is upon them. And with the holidays comes the inevitable stress of staffing appropriately so that your business runs smoothly and your staff feels supported. Careful planning can make the...
The Urgent Care Association recently tweeted that there are more urgent care centers than company-owned Starbucks stores in the U.S. We've always known that the urgent care industry is full of innovators who consistently put the consumer at the center of healthcare and deliver high quality care that is more convenient and more affordable for patients. Considering there were less than 7,500...
One of my favorite parts of my job is visiting our Solv partners and getting a first-hand look at how their business is thriving and how we can help optimize your time and profits. You’ve probably started seeing your clinic numbers increasing with the beginning of the school season, but we all know that our busiest season is ahead of us–the respiratory season. As the weather grows colder and...
If COVID was the villain of 2020 and 2021, it’s being upstaged by a more subtle but still dangerous threat in 2022–inflation. As rates hold steady at 8.5%, the highest since 1981, urgent care patients are thinking carefully before making their next appointment. Your patients aren’t the only ones feeling the pinch–prices on supplies and service fees are rising too (although not as sharply as...
Financial health and profitability are perpetually top of mind for urgent care executives, particularly for new clinics ramping up to the breakeven point. Multi-site operators are often focused on regional expansion—but what’s the next step for growing your business? If you’ve overexpanded, how can you pull back and drive up profitability? You must understand which business levers you can pull...
In the late 90’s and early 2000’s, Apple transformed the already-booming technology industry with an incredibly simple line of products: the iMac. Through their laser-focus on consumer needs, attention to detail, and vision, they have become an absolute powerhouse. Let’s dig into what Apple got right, how it applies to urgent care, and what business strategies you can borrow from Apple to...
On any given day, an urgent care can see hundreds of patients–the ins and outs of high acuity care can be challenging in the best of times. That’s why it’s essential to automate as much of your daily work as possible. With automated systems in place, your practice can have a smooth flow of patients in and out without a front office on the brink of mental breakdown. Automation #1:...
Imagine this–a child falls on the playground and seems to have fractured an ankle. Where would the parent or caregiver likely take them for care? Many would immediately turn to the emergency room, illustrating a missed opportunity for urgent care centers. Instead of being the first choice for more complex care, urgent care centers that refer out patients with high acuity needs risk losing...
Your book ahead and walk-in patient volumes have probably decreased this last few weeks. How are you adjusting your business strategy as a result? As an urgent care operator and business leader, there are questions you should be asking yourself. What do you think is the most important factor patients are considering when choosing a provider? What do you think a patient's top values are when...
