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I recently had a disappointing experience at Next Care Urgent Care that I feel compelled to share. Upon arrival, the check-in process was marred by the attitude of the front office staff. Their rudeness was palpable and made an already stressful situation even more uncomfortable. Instead of providing a welcoming atmosphere, their dismissive behavior left us feeling unwelcome and frustrated. It's unfortunate that the first point of contact at the facility was so negative, overshadowing the rest of our visit. I hope management addresses this issue, as customer service is crucial in a healthcare setting.

My appointment was at 2:15, but didn’t see the doctor until 3:15. The nurse was very good. Good information and she listened.

Friendly helpful staff. No long wait. And easy resolution to my problem.

QR code provided for check-in worked seamlessly.  Courtesy extended from the front desk including the escort to a examination room, was excellent. PA Carla, was attentive, knowledgeable and professional. I felt confident in her care. AFC is an invaluable service to Louisville and the surrounding areas and highly recommended.

Exceptional Medical Care by Armando and the American Family Care Urgent Care Team I am writing this review with great pleasure to express my heartfelt appreciation to the team at American Family Care Urgent Care, and especially to Armando, for the outstanding medical care they provided to my mother during her visit to the urgent care unit. Armando demonstrated an exceptional level of professionalism and empathy throughout the process. His skill in using the EKG machine and drawing blood was notable, performing both procedures with such precision and care that my mother felt entirely at ease and secure throughout the process. His ability to communicate clearly and explain each step of the procedure, his patience, and his dedication to my mother's comfort were truly impressive. In addition, I'd like to highlight the overall care we received at the urgent care unit. The team was efficient, compassionate, and highly professional. We felt supported and cared for throughout our stay, which is testament to the culture of excellence they have cultivated at the clinic. I wish to thank Armando and the entire team at American Family Care Urgent Care for their commitment to high-quality healthcare and for their dedication to patients' comfort and wellbeing. It's rare to find a team so dedicated and passionate about their work. I highly recommend this clinic to anyone seeking quality urgent care. Thank you, Armando, and thank you to the American Family Care Urgent Care team for making a difference in my mother's life!

It was fast and Monique was friendly and gentle with our sleeping baby. If I need further testing I'd go back to the highlands afc urgent clinic

Grandson needed an EKG, suggested by his doctor at Children's Hospital in Aurora, so we stopped by to have it done. My phone was zero percent charged, so we were walk-ins. It took maybe 10-12 minutes to be seen by the nursing staff. She was great to Bryan and then the Nurse Practitioner came in and was just as great to my grandson, while providing the necessary care.

Armando was very nice and informative! Swabbing noses all day and still has a great attitude!

We so appreciated the quick care and wonderful staff! Hopefully we won’t need you when we come back.

I’m not sure if something changed about this office but I have been there several times before. Last night was by far the longest I’ve had to wait (and there weren’t many people in the waiting room), the check in took a while even though I’ve been there before and have given my information before (and last time my check in was basically instantaneous but this time I had to enter everything) and when I got in my wait in the inner room was long. The room was the least clean I’d been in (which I noticed while sitting there staring at the ground and furniture for the long time I was waiting). The people, as always, were kind but the overall experience was much less pleasant than it has been in my several previous visits with either me or my children.

I was a walk-in patient and got right in. Processing was quick. The rooms are clean, the front office filled with sunlight, very inviting. The care was complete and all of my concerns were heard. The PA, Ann Marie, was very good, I will go back again.

I am happy with the attention and professionalism we received it.