Professional Ear Wax Removal
in Newark, CA

Colton was very friendly, knowledgeable, and helpful!

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!

This was probably best urgent care I have ever been to.

This place is a hidden gem! I always try and avoid urgent care places as it’s usually a long wait, lots of people, not the cleanest and just difficult. But here, once I arrived the check in was seamless, the staff was friendly, the office very clean. And to top it off my doctor spent so much time with me ane was kind and listened. Highly recommend!

We were seen almost immediately and received excellent care. Very caring provider who listened attentively and explained everything thoroughly. We had an excellent experience at STAT MD and will definitely recommend it to others.

Close to home. Spotless facility Knowledgeable and kind staff

Extremely easy to see what appointments were available for the day and only took a few clicks to schedule

It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.

Very good . I came here several times for my children, the nurse and doctor are professional and explained everything to me so that I don’t worry my children

The wait time was a little bit long, but they were able to wrap my sprained ankle and provide me with crutches in an out within one hour.

I tried other clinics like CVS minute clinic not professional and hard to understand language barriers from the caregivers that we’re not doctors that could not show me a professional exam. so , I went to you guys which I was given a five stars exam a professional doctor in a man that has years of wisdom to conduct an examination he does as a pro doctor and was easy to trust . I felt a trust of a doctor of a profession not just a lab that does it for cash with nurses.

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.

Melanie went out of her way to accommodate my husband and me when we came in to get Covid tests. Due to our unforeseen scheduling error, we didn't have an appointment at that time, but she said we could wait in case she could fit us in between patients, even though they were fully booked. She was able to complete our tests quickly and courteously. We were extremely pleased with the care we received. Thanks, Melanie!