Professional Ear Wax Removal
in Greenwood Village, CO

2 hour waiting time is unacceptable regardless of short staffed providers.

Dr. Kenneth Farrell saw my for a lingering cough. He said he was prescribing a steroid for the cough, and when I asked if I could have cough medicine he said he would give promethazine. When I went to pick up my prescription, there was no steroid. Also, his bedside manner was off-putting.

I recently had a disappointing experience at Next Care Urgent Care that I feel compelled to share. Upon arrival, the check-in process was marred by the attitude of the front office staff. Their rudeness was palpable and made an already stressful situation even more uncomfortable. Instead of providing a welcoming atmosphere, their dismissive behavior left us feeling unwelcome and frustrated. It's unfortunate that the first point of contact at the facility was so negative, overshadowing the rest of our visit. I hope management addresses this issue, as customer service is crucial in a healthcare setting.

Friendly helpful staff. No long wait. And easy resolution to my problem.

My appointment was at 2:15, but didn’t see the doctor until 3:15. The nurse was very good. Good information and she listened.

QR code provided for check-in worked seamlessly.  Courtesy extended from the front desk including the escort to a examination room, was excellent. PA Carla, was attentive, knowledgeable and professional. I felt confident in her care. AFC is an invaluable service to Louisville and the surrounding areas and highly recommended.

We so appreciated the quick care and wonderful staff! Hopefully we won’t need you when we come back.

I’m not sure if something changed about this office but I have been there several times before. Last night was by far the longest I’ve had to wait (and there weren’t many people in the waiting room), the check in took a while even though I’ve been there before and have given my information before (and last time my check in was basically instantaneous but this time I had to enter everything) and when I got in my wait in the inner room was long. The room was the least clean I’d been in (which I noticed while sitting there staring at the ground and furniture for the long time I was waiting). The people, as always, were kind but the overall experience was much less pleasant than it has been in my several previous visits with either me or my children.

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.