Annual Physical Exam
in Heritage Village, CT

Excellent experiance. Ive been sick for over a month went to 2 other Drs and they were no help just suggested over the counter meds. I got progressivly worse then decided to try DOCS. The nurse practioner listened to me and evaluated me and got me diagnosed with antibiotics! I’m finally on the road to recovery! The receptionist was amazing as well! Great staff and great experiance! Very grateful!!

They care about my health. Thanks very much.. I am very grateful for the help they provide for me, they are awesome.

Front desk staff was rude and dismissive, especially the middle aged woman with shoulder length blondish, gray hair. Not just to me but another patient waiting as well. Basically wouldn't help with insurance, by making the call for precertification to confirm emergency. I paid for the visit, but she still classified it as an "office visit" when I was in with a 5 year old presenting with blood in her urine. She is a disservice to your facility. Wanted to do as little as possible. The doctor was great!!

Long wait prescription was never sent in I’m beyond disappointed

Cut myself this morning headed over and got two stitches. The staff and the PA were so super nice! They made having to come here and get stitches. Much easier!

Medical service is very professional and everything is on time-great place

The staff was very courteous, friendly, and very attentive!

The staff was very nice and was so great with my 7 month old.

Cory was amazing. My only major concern was that I identified that my daughter had a medication allergy and the APRN who saw us prescribed the one she was allergic to (which I picked up at the pharmacy and paid for) and I had to call back and get a different one. If they document allergies, that should not be ignored when prescribing.

Wen to get my immigration medical done and they staff was super friendly and kind .customer service all round was excellent. Place was clean and tidy might consider using them for my primary care

Dr was awesome. Staff very nice as well. Super busy

I was very happy when Ashley walked into the exam room! I've seen her during past visits. She is attentive, listens, asks me questions and her concern is genuine and appreciated.

Good, efficient experience all around.  Staff should have introduced themselves and stated their title

The visit was for my 6 year old daughter who was experiencing congestion and ear pain. The entire experience was great, the office staff was friendly and helpful, there was no waiting, and the provider was kind and thorough.

Annual physical.  Easy to schedule and Dr. Marshall did a great job explaining everything.

Everyone was very respectful, the doctor had bedside manner and spoke very clearly and explained everything and answered questions for me

Well only thing my nasal spray that’s was called in needs a prior authorization left two messages waiting so pharmacy can fill it. I just woke up from air or something outside like off today.

Scheduling appointments and communication with my Primary Care Physician is next to impossible and I think she is wonderful. Whenever I call the main number, I must navigate my way to get a live person to answer. Whenever I leave your voice message, I NEVER get a returned phone call. If this situation does not improve, I will be forced to find another care provider.  Your physicians and staff members are very well aware of the problem. You need to fix it!

There was no wait, but I had to use an app to check in, which took about 10 minutes.  So, why are there employees at the front desk, if I’m doing their job for them?  I could see the benefit of this if there were 5 people waiting to check in… but they couldn’t do my intake when I was literally the only person in the waiting room? I was pulled into the room pretty quickly, but then waiting in the exam room for about 1/2 hour.  The doctor was friendly and listened to my list of symptoms and then examined me.   Besides the check in process and wait to be seen by the doctor , everything was positive.