Lyme Disease Testing near me in Franklin Lakes, New Jersey

The online booking system was easy and it kept me from waiting more than five minutes.  The staff was excellent.  Concerned, asked pertinent questions and LISTENED.  Then talked through the situation, ordered tests and concluded with prescriptions and a plan.  I was very pleased and impressed.

I’ve chosen this urgent care center in the past because of the phenomenal quality of care I previously received. The NPs and doctors I saw before were exceptionally attentive, always going above and beyond to address my concerns. During my visit yesterday, the doctor I saw provided standard care, but I didn’t experience the same level of extra attention and thoroughness that the NPs and MDs in the past would consistently deliver. The front desk staff, however, was the most disappointing aspect of the visit. When I arrived, I greeted her, but her response was indifferent. She simply asked, with a poker face, “What can I help you with?” and pointed to instructions for registering posted on the glass window—instructions that weren’t immediately noticeable. There was no smile, no warmth, and no effort to assist further. I’m not sure what happened to the amazing staff who used to work here, but the level of care and service has clearly declined. I hope they can return to the high standards they once upheld, as this experience left much to be desired. But i would still comeback to this urgent care next time

I was very satisfied with the staff and the doctor. the waiting rooms were clean and the equipment appeared to be as well. overall, a very good visit.

Smooth checkin. Dr was so helpful. Front desk found me a pharmacy open late! Great service!

Receptionist was very nice and helpful while juggling a lot of waiting patients!