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Do not honor scheduling time Took walk in before me even though I was there at my appointment time

I have been to this facility a few times when I have had to take my child in times when her Pediatrician was away. They have taken care of her and even given me a referral so that I may take her to a specialist to further evaluate her. It's not very far from my home at all. I'm glad they are also available after my child gets out of school, since her pediatrican's last appt. is at 3:30, I have time to go to Metro-UrgiCare and feel reassured.

Nurse Practitioner and her assistant were courteous and paid attention to my symptoms. I have been at the New Rochelle urgent care before and satisfied enough for a return visit.

Making an appointment means nothing. They see you when they want to. They need more staff. They are all working double time but there are not enough of them.

Dr was awesome. Staff very nice as well. Super busy

X ray tech Shirley very sweet and helpful dr Hughes very professional and helpful as wel

Dr. Richard and staff were both professional and friendly. Honestly, I cannot be thankful enough. I absolutely recommend this center to anyone in need of urgent help.

The girls at the desk are doing the best they can in a really tough situation they were so pleasant and so nice gave complete information. My only concern was that we were all going in for Covid testing and you had to login manually on an iPad that no one cleaned between patients. There was a bottle of hand sanitizer if you choose to use it. One patient walked in without a mask until she realized it - so the exposure level is probably very high.

Staff was amazing - Dr Megan was especially phenomenal and extremely helpful / caring. I wish I could plan my sporadic urgent care visits around her schedule!

The staff were friendly and patient with my little one. Dr. Adeyemi was informative and worked with care. The office is always clean and quick with service.