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The wait time was less than 10 minutes. Appointments are set up in time slots right now; however, I was able to set up an early Saturday morning appointment the same day within 45 minutes from calling the clinic. The staff was pleasant and helpful. The Doctor's name is C. Moorland's, and her bedside manners were excellent. The Medical Assistant has outstanding bedside manners too. Both listened to all of my questions and concerns. They were compassionate and I felt comfortable explaining my symptoms without feeling anxious and/or rushed. The environment is clean and organized. I actually live near Downtown, Columbus and this visit was my second experience. My initial visit was outstanding so I went back for an exam and treatment. l will continue to drive to Reynoldsburg Ohio Health Urgent Care to receive medical treatments that are not considered an emergency. Furthermore, I like their extended office hours. I give this clinic and Staff 5 stars. They accepted my insurance plan. I highly recommend this clinic.