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in Bailey's Crossroads, VA.

Excellent service. Staff was cery efficient. Thank you Dr Cooke, thank you! Pain is decreasing

I’ve been here 3 times this year for different issues. The doctor is thorough and explains everything well. She is a very caring person. I could go to a place that’s close to my house but I like Prima a lot more —I’ve seen the same doctor each time, they give you personal attention, and I’ve never had to wait more than about 10 minutes.

The appointment was on time. The doctor gave me the right medication to control the infection and posion ivy rash. Doctor explained me in details what to do next to control and alleviate the discomfort. Also gave me hand out about the medication and what to do. This is my new emergency to go.

This is an excellent urgent care facility. The staff were professional, polite, considerate and compassionate. Wait time was minimal despite being busy. Scheduling an appointment was very helpful. Very clean facility. Thorough exam and knowledgeable medical professionals. Check-in/check-out was efficient and seamless.

All staff were friendly and professional. There was little wait time, was seen at appointment time. Would definitely recommend to others.

The booking was easy. I love this particular location. Doctor and nurse were very good and helpful. The only downside- unfriendly person on a front desk.

Friendly staff. Fast and easy. Thanks!

I received 2 COVID test and everyone I dealt with was kind, respectful, and caring. I would recommend to anyone.

Scheduled online for a CDL/DOT Physical. Everything went smoothly and surprisingly punctual. Very professional, courteous and pleasant staff.

Today was my first time visiting this facility for care.  It was very simple and easy to make my appointment on line. I waited about 10 minutes in the waiting room. The receptionist, nurse and doctor were very kind and friendly. I will not hesitate to go there again for any health needs.

The doctor that he sees was very patient with him. My son is autistic so she knew how to handle him. He let her examine him wasn’t too much of a problem. I loved her bedside manner with him very professional very nurturing very caring.

Was a pretty quick visit although I did not like my provider. She insisted that nothing was wrong with me and that it was all in my head because I was showing no symptoms to the eye. My hands were hot and itchy but she claimed there was no evidence of me having hand and foot mouth disease although I’ve been exposed to it for several days. Today my hands and feet now have painful blisters and I have to attend work in this condition due to her misguided assumptions. Her name is Olguerline Lamousnery, FNP. She treated me as though I was a child and did not know anything.

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated