Professional Ear Wax Removal
in Chelsea, MA

The facility on rte 125 north andover was fine once I was seen by the healthcare provider and I have nothing negative regarding the care. BUT the male individual who "sits" at the front reception desk needs to Go. He has zero customer service skills and is clueless and very rude regarding his patient-interaction. He told me "check yourself in over there ( at the kiosk), because I'm busy; so if you don't want to do it yourself, you'll have to wait, because I'm doing something now". I asked what about the other "receptionist" sitting near him. He said: "She's eating, so you'll have to wait; or go some place else". I would like to know who hires people like these? One is "busy eating" [ at front desk] so she can't or won't accommodate checking me in;;; he us busy with "something",,,,so if I don't like being treated in such a derogatory manner by these two morons...he told me I can "go some place else". ! Wow, just Wow. If this is all they can find to "sit" at front desk....I have a suggestion: please have no one "sit" at front desk and get paid for doing nothing. Since there is availability to do self-check-in....then just do away with these two useless airheads.

Everyone was very helpful and caring. It was easy to register and I did not have a long wait time before I saw the doctor

They did a great job. Quick wait times. Thorough follow up. I felt cared for.

I am always appreciative of the connivence this office offers.   Today I had a gentleman doctor and I thought although very upbeat and friendly, I was uncomfortable with the religious questions.  I personally believe there is a time and place, at this appointment was not it.  One, I didn’t feel well and the appointment should have stayed about that.  Two, he is  unaware of my circumstances and that was not the place.  I heard how he had converted, he asked me if I did, and it was very uncomfortable because again he had no idea of my circumstances A suggestion to possibly keep the appointment chatter on a lighter note. People coming in don’t feel well to begin with, any kind of heavy conversation may lead to some awkwardness (and it absolutely did).   Faith, and religion should be off the table for light conversation   Thank you.

When you first walk you are welcomed by a very caring staff from the receptionist to the provider. Even over the phone they are especially kind and understanding. Thank you physicianone!

Very clean and efficient. Med asst Danny and the PA were awesome & friendly as was the front desk staff. I would definitely go back. I waited about 15 minutes. I was a walk in.