Professional Ear Wax Removal
in West Point, NY

I was seen by a very competent physical assistant. She addressed my needs and concerns and prescribed an appropriate antibiotic. I am on the road to recovery and appreciate the excellent care I received at this urgent care! I would recommend this facility highly!

Great. Customer interface from all I met

Excellent staff & service, would highly recommend this location.

Dr was awesome. Staff very nice as well. Super busy

Tenía molestia en la garganta, oído y tos fui a AFC URGEN CARE Me atendieron muy pronto y con mucha amabilidad.

Do not honor scheduling time Took walk in before me even though I was there at my appointment time

Nurse Practitioner and her assistant were courteous and paid attention to my symptoms. I have been at the New Rochelle urgent care before and satisfied enough for a return visit.

Front desk staff was rude and dismissive, especially the middle aged woman with shoulder length blondish, gray hair. Not just to me but another patient waiting as well. Basically wouldn't help with insurance, by making the call for precertification to confirm emergency. I paid for the visit, but she still classified it as an "office visit" when I was in with a 5 year old presenting with blood in her urine. She is a disservice to your facility. Wanted to do as little as possible. The doctor was great!!

Cut myself this morning headed over and got two stitches. The staff and the PA were so super nice! They made having to come here and get stitches. Much easier!

Dr. Laddis is the man. We also see him for urgi care matters regarding my daughter and she absolutely adores him. In my opinion, kids have the best gage for good people and Dr Laddis is definitely one of them. We love the entire staff and ALWAYS appreciate you guys ❤️

The girls at the desk are doing the best they can in a really tough situation they were so pleasant and so nice gave complete information. My only concern was that we were all going in for Covid testing and you had to login manually on an iPad that no one cleaned between patients. There was a bottle of hand sanitizer if you choose to use it. One patient walked in without a mask until she realized it - so the exposure level is probably very high.

That was my first visit with my daughter and so far, so satisfying.

Everyone was incredibly efficient and friendly. I will be returning if I have another medical concern.

Scheduled online before driving there.  I was taken in as soon as I arrived and the provider saw me in minutes.  15 minutes visit.

Staff working on Xmas was friendly and helpful. My sincerest thanks to them for working on a holiday!