Book urgent care & walk-in clinics near me in Groveton, VA

Scheduled online for a CDL/DOT Physical. Everything went smoothly and surprisingly punctual. Very professional, courteous and pleasant staff.

I’ve been here 3 times this year for different issues. The doctor is thorough and explains everything well. She is a very caring person. I could go to a place that’s close to my house but I like Prima a lot more —I’ve seen the same doctor each time, they give you personal attention, and I’ve never had to wait more than about 10 minutes.

Quick. Everyone was nice and knowledgeable.

Went to clinic to evaluate flu-like symptoms. I did not have an appointment, the front desk staff, medical staff and Doctor were extremely attentive, easy to talk to and caring. I was in and out within 30 minutes max.

Was a pretty quick visit although I did not like my provider. She insisted that nothing was wrong with me and that it was all in my head because I was showing no symptoms to the eye. My hands were hot and itchy but she claimed there was no evidence of me having hand and foot mouth disease although I’ve been exposed to it for several days. Today my hands and feet now have painful blisters and I have to attend work in this condition due to her misguided assumptions. Her name is Olguerline Lamousnery, FNP. She treated me as though I was a child and did not know anything.

The booking was easy. I love this particular location. Doctor and nurse were very good and helpful. The only downside- unfriendly person on a front desk.

The appointment was on time. The doctor gave me the right medication to control the infection and posion ivy rash. Doctor explained me in details what to do next to control and alleviate the discomfort. Also gave me hand out about the medication and what to do. This is my new emergency to go.

This is an excellent urgent care facility. The staff were professional, polite, considerate and compassionate. Wait time was minimal despite being busy. Scheduling an appointment was very helpful. Very clean facility. Thorough exam and knowledgeable medical professionals. Check-in/check-out was efficient and seamless.

Needed a covid retest. Schedule and visit went well. Minimum wait for test and results, with important advice given in person and timely. Friendly staff and interaction. Recommend this urgent care facility.

I will start with the positives. My child started feeling bad yesterday- sore throat, high fever at bedtime. Was able to schedule an appointment for today, very easy especially with the uploading insurance cards and online forms. They listened to our medical history and ran a strep test which ended up being negative. Diana the assistant, Charmaine the practitioner, and TJ the scribe were very welcoming, kind and respectful. If this review was based only on service provided I would give a much higher rating - but this review is based on the facility as a whole and I cannot say the same for the “practice” itself. When we arrived the staff had instructed all patients to wait outside because another patient had vomited in the waiting area. I understand that happens, but it seemed like the office was totally unprepared for such an occurrence (this is a pediatric leaning urgent care, I would expect nothing less than projectile vomiting when your bread and butter is children’s urgent illnesses). It would have been useful to check patients with appointments in at the door rather than making us wait 15 minutes past our slot to come inside? Once inside they had cleaned the majority of the mess, however the floor was sticky with Fabuloso cleaning solution which had been splashed around randomly (is this a medical grade disinfectant??) and “mopped” with a hand towel being pushed around with the stick of a mop. My kids and I were instructed to have a seat in an area that had been “cleaned” already, but a few minutes later a staff member returned to the lobby to spray Lysol at the floor from standing height (certainly not enough to saturate the surface as directed on the can), then proceeded to use medical grade sanitary wipes to clean all the chairs that were not occupied. WHY WAS I TOLD TO SIT ON CHAIRS THAT HADN’T BEEN WIPED DOWN YET? Also saw actual remnants of vomit on two other chairs and the wall. I have photos to show this. I was truly disgusted by the handling of a very standard medical situation. I will not return only for this reason.

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

Thank you so much for such a wonderful experience.  The staff here is amazing.  Thank you for taking care of our son.