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in Branford, CT.

I was treated very nicely but condition did not improve after trying what was suggested so ended up at hospital Tuesday PM. I was treated at Peconic Bay Hospital and if you want to see what was really wrong you can look at my records there. I don't know how to rate quality of care at your place?

Lauren, the nurse practitioner, was kind, knowledgeable, professional, and addressed my needs a great asset to Hartford healthcare

Medical service is very professional and everything is on time-great place

The staff was very nice and was so great with my 7 month old.

Book on line process requires getting out your wallet to take photos of your Insurance card and your ID, front and back… That’s annoying also required every visit..

Although I had an appointment, I still had to wait a half hour before my turn. I had to explain why I was there to 3 people: the MA, the intern, then the provider. My symptoms included cough, congestion, headache, sore throat. When I came 3 months earlier with similar symptoms, I was prescribed one medication for cough and another for congestion. This time I was not given any prescriptions. I would not have wasted my time if I knew I would not be given a prescription to relieve my symptoms.

I do like the way they do it, is easier then another places.

Staff was great and took us in immediately in a holiday weekend.  This was the only facility we found open and was well worth the 15 minute drive.   Convenient location and outstanding staff that was caring and very responsive.  Highly recommend!!

Everyone is very nice and helpful had a very good experience

Lots of locations. I’m glad I was willing to travel 30 minutes because I really wanted to see a Doctor today.  Many locations I was not aware of..   East Patchogue wait wasn’t long and Doctor was very nice.

The wait was long, which I was well aware of. The nurses were nice but seemed stressed seemed stressed and overwhelmed. The healthcare provider was treating me virtually thought an iPad, which was a little weird.  Here’s where I had issues: when I told the healthcare provider my symptoms, he ordered tests for the flu and Covid and then  prescribed me antibiotics before know the results of the tests. I was told that they would call me an hour after my appointment to let me know the results of the tests (which they never did). At that point I had already gotten my antibiotics from my pharmacy and started taking them. I quickly noticed my symptoms progressively get worst and my fever kept getting higher. I then got an email with my test results and turns out I have the Flu A stain and if you know anything about antibiotics, you are not supposed to take those with a viral infection because it can have a slew of negative effects on your health and worsen your viral symptoms. I tried calling the location I went to twice to get more info about why no one called me when my results came in and why I was prescribed the wrong medication/no one called me to tell me to start taking the antibiotics.  I ended up calling my primary and he felt bad I had such a negative experience and then prescribed the correct medication to take for the flu.

Very professional, listened to me, trusted what I had to say. I’d recommend to anyone

Finally, I was coughing with phlegm, very congested, the doctor just told me to wash my nose with saline, nothing at all.

Front desk staff was rude and dismissive, especially the middle aged woman with shoulder length blondish, gray hair. Not just to me but another patient waiting as well. Basically wouldn't help with insurance, by making the call for precertification to confirm emergency. I paid for the visit, but she still classified it as an "office visit" when I was in with a 5 year old presenting with blood in her urine. She is a disservice to your facility. Wanted to do as little as possible. The doctor was great!!