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in Tinley Park, IL.

I went there yesterday. Yes it is crowded, but chairs were spaced 6 feet apart in waiting room. I called ahead before going and they said it would be about a 2 hour wait. So I went home and grabbed a book. The front desk staff was helpful and were handling 10 million things at once, but somehow had time to take care of me. Dr. Bhabhrawala discussed my medical history in detail. Even though her waiting room was full, she was very thorough and soon I was on my way. Great place just call ahead before showing up.

After being declined by 3 other North Shore facilities, I was treated at the Immediate Care Center - Lincoln Village for an acute UTI as the last patient of the day on Tuesday, July 28th. I had the most amazing care from the team of receptionist, medical assistant and nurse practitioner. I was welcomed by the smiling receptionist who called me when it was time for me to be seen while I waited outdoors. She gave me a specimen cup when I re-entered so that the immediate results would be ready. The medical assistant took my history and vitals and was also extremely pleasant and responsible. And Amy Westlake Milroy, APRN, was amazing -- so professional and friendly. She reviewed and discussed my medical and prescription history, explored other possible reasons for my discomfort, and examined my heart, kidneys and abdomen for possible complications. After obtaining the specimen results, she agreed with my presumption of infection and forwarded my prescription of choice that looked from my history that it would be sensitive to this infection to my pharmacy. I was able to start on the meds in just an hour and am so grateful.

I was seen by one of the nurses yesterday. There are 2 on staff. One literally saved my life a few years ago, when I walked in at closing time extremely short of breath. She got me an ambulance and that day I was hospitalized for afib. Yesterday, I received excellent care from a friendly and professional nurse. I have bronchitis, it seems, and the meds subscribed have me feeling so much better even 24 hours later! Yes, there was a wait, but the people ahead of me rec'd the same good care I did, and we all benefited. Good place, excellent care, worth the wait!