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in Linden, NJ.

I’ve chosen this urgent care center in the past because of the phenomenal quality of care I previously received. The NPs and doctors I saw before were exceptionally attentive, always going above and beyond to address my concerns. During my visit yesterday, the doctor I saw provided standard care, but I didn’t experience the same level of extra attention and thoroughness that the NPs and MDs in the past would consistently deliver. The front desk staff, however, was the most disappointing aspect of the visit. When I arrived, I greeted her, but her response was indifferent. She simply asked, with a poker face, “What can I help you with?” and pointed to instructions for registering posted on the glass window—instructions that weren’t immediately noticeable. There was no smile, no warmth, and no effort to assist further. I’m not sure what happened to the amazing staff who used to work here, but the level of care and service has clearly declined. I hope they can return to the high standards they once upheld, as this experience left much to be desired. But i would still comeback to this urgent care next time

We waited for over an hour to be seen with no valid reason given. Other patients had left so long ago yet the staff was in the back hidden. Even the receptionist was not in the front for over an hour.  If they were on lunch or break, they should've closed the office for the time they needed to have their break then reopen. Instead of having patients sit there for over an hour without and explanation.

After years at IMA in Shrewsbury -- i am so much happier here. This is a really great place.

I came checked in nurse called me right away. Didn’t have to wait a long quick service. Whole staff is being extremely helpful and careful especially the doctor is the most supportive person. I’ve there quite few times all the times I’ve been treated and taken cared with respect. My kids feels very comfortable there that’s why, I suggested everyone should go there.

Walked in without an appointment so I can’t complain too much about the wait (about two hours). Desk employees, nurse, and NP were all very nice and had no issue answering all my questions. I would return.

I always have a pleasant experience at West Med. everyone was nice and accommodating.

It was crowded but we made an appointment before and the desk was accurate ( 40 minute wait) The Dr was great honest and very helpful  Eased my mind  Medicine worked

Not feeling well for several days and could not get an appointment with my doctor so went to urgent care.  They were excellent from the minute I arrived to the minute I left.

I was very satisfied with care I got, the wait time was not long, staff was courteous and caring. I will continue to go here when needed! The exam process was very thorough! Felt good walking out knowing I had good care and doctors, nurses, staff! Would highly recommend !

Wonderful. They took care of my son understood my concerns.

Today was the first time I ever went to CityMD Urgent care. Vanessa at the front desk was friendly, professional and made my visit a great experience. I didn't know what to expect, and I was very pleased when walking in and waiting. Christina who showed me to the exam room and took my Vitals was amazing. At first I thought she was the Dr. She made me feel comfortable. The Dr was good as well. Thank you all very much.