Professional Ear Wax Removal
in Bothell, WA

Everything & everyone was perfect! Professional, kind etc

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

I was very pleased with the service the staffing. It was great. The weight was long, but I was there at the time people we’re coming in for all kinds of things

Had to check the kids’ coughs before letting them go back to school. Great visit and loved Dr. Dan!!! Easy scheduling, clean office, nice front desk staff and no wait. Would def go back.

Quick visit, friendly staff, and very informative provider. Maple valley location is my favorite indigo

Easy in and easy out. I just wish there was more seats to sit on. People tend to bring a plus one and I wasn’t able to sit so I stood outside in the rain until I saw a seat open.

As always - though fortunately have not had to visit often - l have been treated with kind professionalism.  Questions answered, treatment options discussed.  Really glad your treatment center is just a few miles from our home ! BUT on the January 4th visit, l wasn’t “sick”, l had an injured wrist - apparently from a spider bite.

woke up with sore throat and ear infection. was very insistent on getting care for my voice as well as i use it professionally. i did receive the ear drops which i began taking. but i need to schedule again for my voice.

Big thank you to staff and medical provider I saw at my visit today.

Love the staff and Dr. Paul. They were awesome! Thank you!

Very helpful friendly staff. Identified my issue quickly once in exam room. 3 emergencies coincided my visit, wondering why the don't go to hospital emergency.

Everything was ok except I was rusher by Medical assistant to leave. I ask about results of my test and she said she will call( she never did). Also Dr told me ( I remember exactly) that she will give me excuse for work for Monday but nothing happen and later when I read notes showing not excuse from work needed. I like this place but this time I was rushed to leave room. Thank you