Phones are ringing. Patients are checking in. One needs to reschedule. Another wants their lab results. Your front desk handles all of it – often at once.
Most inbound calls don’t require a clinician. They just need fast, accurate answers:
Can I book a visit? Do you take my insurance? What’s my balance?
These are simple questions – but when your team is focused on supporting patients in person, the phone becomes a distraction.
That’s where Maya, Solv’s Voice Agent comes in.
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Built to Take Action, Not Just Take Messages
Maya is designed to take care of repetitive, time-consuming tasks – so your team has more time for the work only humans can do. Whether it’s a warm welcome at check-in or a calming word to a nervous parent, Maya helps create space for more human moments.
Clinics have tried call trees, answering services, and IVRs. But those systems inform – they don’t resolve. Other AI tools sit beside your workflow. Solv Voice Agent is built into it.
Because it runs natively on the Solv platform, our Voice Agent connects to the full patient journey - from first call to final payment. It doesn’t just hand off requests – it completes them.
From scheduling and billing to lab results and records, our Voice Agent completes real actions across your workflow. Every interaction is logged in your Solv Inbox – giving your team context of the full patient journey, not just transcripts.
What Maya Can Do
Available 24/7, our Voice Agent handles calls from start to finish, resolving patient needs in real time without handing them off.
Maya can:
- Book appointments and answer FAQs quickly and accurately.
- Handle billing and insurance questions – including authentication, balance lookup, and process payments.
- Kick off records requests and give the right staff the full context.
- Answer general patient questions and convert them into visits.
If anything needs extra attention, Solv’s AI-powered inbox automatically routes it to the right team member – tagged and organized for quick follow-up.
Launching this July
And we’re already signing on clinics that want to take the pressure off the phones.
If you're looking to reduce call volume, support your staff, and improve both patient experience and revenue – we’d love to show you how it works.
Book a demo to see how our Voice Agent can save your clinic 70%+ on admin costs.
FAQS
What exactly does our Voice Agent do?
Solv’s Voice Agent is an AI-powered system that handles real-time patient calls. It listens, understands, and takes action – from booking appointments to resolving billing questions and processing payments – without requiring staff involvement for most interactions.
How is it different from a traditional IVR or answering service?
Traditional IVRs route calls. Answering services transcribe messages. Solv’s Voice Agent actually completes tasks: it schedules, checks patient balances, processes payments, and more. It's built on top of Solv's platform, so it can take action inside the tools customers already use.
How does this help reduce front desk workload?
By offloading high-volume, repetitive calls (FAQs, billing, scheduling), it frees up staff to focus on in-clinic care and escalated cases
Will it replace my front desk? Our Voice Agent supports your staff by taking the repetitive, non-clinical calls off their plate.
Is it HIPAA compliant? Yes. Our Voice Agent is fully encrypted, secure, and built to meet urgent care compliance needs.
Do I need to change my phone system? Nope. Solv handles routing from your existing number or a hosted line.
