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in Dellroy, OH.

Called last Friday to schedule my annual wellness visit with Dr Lang. I was told Lang had retired and Tri County was under new ownership. I scheduled my appointment with Dr. Gibbs at 8:30 on Tuesday. When I arrived for my appointment I was told to scan a QR code and begin to 20 minutes of electronic paper work. I also discovered not one of my medical records for the last 30+ years was available. I finally was led to an examination room at 9:30. With no records available Dr Gibbs and I muddled our way through the appointment. The next day, Wednesday, I woke up coughing up green phlegm. I called the facility to speak with Dr Gibbs? Was told he would not be back in the office until the following Tuesday! Instead of driving an hour and a half to Hartville for a clinic that I was well known at, but I’m now a nobody I drove 15 minutes down the road to a new clinic and found out that I had influenza B. Since I have to look for a new physician I might as well get one closer to home.

This is my second time being treated by Susan FNP at the Salem location.  She is kind and caring!  She listens to you and goes over your treatment plan.  She followed up with me the next day when my xray report came back.  The staff was pleasant also!  This is my third visit to the Salem location.  I am so glad I was able to be treated by Susan on my first and third visit.  My second visit was not the best experience when my care was provided by a different person.  I actually checked to see who the provider was before I went in for my third visit.  When the receptionist said it was Susan, I immediately went.  Thanks again for the excellent care!!