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I came in to have my lungs listened too. I had been sick for a week and was having a hard time breathing and my chest was terribly congested. It was my first visit and I was very impressed with Jay who greeted me in the most respectful manner. Zantina the MA was so professional and respectful of my privacy. Mariah Ney, ARNP was absolutely amazing and had the best bedside manner. I was grateful for being treated so wonderfully. It was equally nice to be personally walked to the door when my visit was complete, I think his name is Roldopho. The xray tech was so super sweet and very professional and respectful. I am sorry I rid not get her name, I believe she may have been east Indian. I can't say enough about the wonderful way I was treated. My prescriptions were sent to my pharmacy and I am on the mend. Indigo of Tukwila is a great choice for Urgent Care. I work at a major medical center in Seattle and being so sick and home, this is a choice I was glad I made. I give them 5 stars for everything. Jay kept be aware of my wait time as well.

Check in staff and office were amazing. Very clean and friendly. Issue was the wait time of the actual appointment. I had an appointment for 9 am, did the pre-check in, uploaded all my docs, and got to the office at 8:50 am. Paid the copay and just waited to get to the room. Nurse did the check in (she was very nice), and then i waited and waited for the caregiver, about 25-30 minutes of waiting. And then after talking to the caregiver for less than 5 minutes, she said she had an idea and left the room. Did not hear back again for another 25+ minutes until i walked to the lobby and asked if I was supposed to just wait further. I have a very long work day and waiting incessantly was horribly annoying. Turns out I was forgotten about and I just needed to be given a piece of paper with pharmaceutical instructions. Literally wasted so much time. It felt about 90% of this process was waiting for the caregiver, extraordinarily frustrating. Especially when they don't tell you how long you're going to wait, you just wait and wait and wait. It seriously felt like talking to ChatGPT was easier. I even knew the pharmaceutical drug I needed, its just that it has to go through prescription. I can not wait till this is no longer a part of the health care experience.

Called close to opening was told there was approximately 3.5 hr wait but they would be happy to text with my ETA. Walked in the clinic immediately greeted and saw the doctor less than 8 minutes later. Walked out with RX quickly. Great service all around. Definitely would come back again.

Easy online booking.  Check in was seamless. Waiting area is clean and pleasant.  Staff are all friendly, efficient, knowledgeable and helpful, which is really appreciated when you are sick.  I would absolutely recommend this facility.

I went to Indigo for a second visit for the same ear infection. This time me I saw Michelle. She was wonderful. She listened to me, changed the medication and added one. After only two days I’m starting to feel a difference. The staff is always courteous, friendly and extremely efficient. My prescriptions are always called into the pharmacy even before I leave the office.  I really value this place. They bill my insurance and seldom make me wait more than a day or two to get in. I actually prefer it to my insurance physicians. BTW I was offered an appt in my network for an INFECTION in 4 months!  Unbelievable.

Everything good except they couldn't find a vein to draw blood from...

Great experience. Took my daughter in for a sore throat, had an appointment within an hour, was seen and got results fast. The team was friendly, caring, and efficient.

Experience is always a 10 star! Ease of making a same day appointment, zero to 10min wait time, friendly staff and NP's I've never been dissapointed! This place is better than any doctor office I've been to! Bedside manner is over the top which is my #1 priority! They are simply the best!

Had to check the kids’ coughs before letting them go back to school. Great visit and loved Dr. Dan!!! Easy scheduling, clean office, nice front desk staff and no wait. Would def go back.

When I came down with sinus infection symptoms and freaked out that I could not get seen in my doctors office, I was very grateful to be able to get on an Indigo waitlist and then squeezed into be seen by an urgent care provider. Everyone was lovely, very friendly and professional. I was even impressed by the prompt care others received while I waited to be seen. Someone with a clearly injured leg/foot was immediately offered a wheel chair and taken back. (I knew I’d need to wait and it makes sense that someone with worse condition would get care first!). But I very much appreciated the great customer service and care I observed and myself also received. Once I got taken back, the nurse had great bedside manner. And then Dr. Lem was kind, quick but thorough, and got me assessed, treated and recommended follow up with a specialist. I very much appreciated the quality care I received! Honestly, my only frustration with the entire visit was the card reader went down, so I couldn’t pay. I can’t say how much I really appreciated the quality care that got me in and out on my way, though. Thanks to the whole staff and Dr. Lem!

I work in healthcare. Thus was one of the best experiences I’ve had with urgent care. The staff at this clinic is your dream team. The provider was excellent.

I was suffered from an asthma attack and it was one of the scariest experiences I have had. The staff went above and beyond to ensure I got the right treatment. I felt very well taken care of. I’m truly grateful for all the help I got while I was there. Thank you.

Super kind staff and very efficient! 12/10 experience.

We were told the wait should be 30-40 minutes, but it was much longer. The staff was nice, but seemed rushed and overworked. This office needs additional doctors/nurses.

Hannah was great, but the PA Michael was fantastic with our 4 year old girl. Bedside manner was excellent and he answered all our questions.

Savalee has seen us a few times now, and she has been wonderful! We’re very grateful for the care team at this particular Indigo.

Easy to schedule, attentive staff, everything was great- efficient and knowledgeable ARNP - friendly and caring. 100% recommendation.

The medical team helped me in every way possible, now i’m waiting on a diagnosis. Was told it would be an hour wait to see a doctor but it only took 25 min.

Great staff and service front to back.  Check in was quick, wait was manageable, provider explanation was clear and concise, blood draw and x-ray effortless.  Very pleased with the visit. I absolutely recommend.