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in Spindale, NC.

Easy to make online appointment I was however disappointed with wait time in waiting room and in operatory after we were taken back I was there a total of 2 hours with a sick 5 year old. Staff was very friendly and helpful. Not sure I would visit there again unless wait time was significantly less. They may need more staff due to volume of patients on a Saturday morning.

Booked appointment with no problem. Had a late appointment, Staff was great.

I thought I Scratched my eye yesterday but exam showed no sign.  Irritation and pain were increasing so saw Will today.  Staff was wonderful in every way.  Thorough, professional and friendly.  I would definitely recommend Novant’s Black Mountain office.

The nurse that collected me from the waiting room was so friendly and helpful. She made me feel comfortable being in a doctors office. I will never use another immediate care facility.

Both my husband and I were sick. We came together. Thankful for the nice lady at check-in. I don't like doing things online, and it wasn't taking my insurance information. Would have preferred being offered the paper option first. Not everybody deals well with computers and tech, and having frustrating experiences with that stuff when you're sick is about enough to make me leave and just go to the ER. Anyway, we didn't wait long, and the young lady took us both back at the same time, which was very kind. Dr. Natalya Hines was very thorough and checked us both for the basics (flu, COVID, and strep). The medicine prescribed is helping; it's just taking us a while to recover. I brought us back to this location, because these folks saved my husband's life a couple years ago, when he didn't realize how serious his infection was then, and we had to take him to the ER.

Wonderful-very pleased with the quality of care and thoroughness

Katie was excellent! She was kind and understanding!

I waited for 45 minutes in room #1 for the doctor and no one showed up. Sick with eyes tearing with green discharge. Felt terrible. The hard part is the office was completely empty, where was the doctor? The worse experience ever! There was no care 1 star!

I had been dealing with sickness and finally decided to go to get seen. I am very thankful for the care that Zach, the PA provided. He is very knowledgeable and friendly. He took very good care of me. Thank you!