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in Killeen, TX.

I was feeling awful. The receptionist was my first encounter.. Absolutely proficient and caring. The Nurse was my next encounter, she was outstanding!! Ensured I was comfortable and provided water as I was coughing so much. The provider actually carefully listened to what i said. Not just in a hurry and brushing me off. She took the time to explain test results and plan of care going forward.. This was my second visit here.. Love it!

I find it very odd that a person would need to get an appointment to be seen at an Urgent Care Facility. Hence the term Urgent in the very nature of the Clinic Title and Name its definition description implies no appointment needed. Not walk on in and when we have an opening amongst all our appointments you will be seen. This is not a clinical hospital it is an Urgent Care. Nobody should be subjected to appointments. It should be a first come first serve basis. Now if you had one doctor dedicated to appointments and everyone else handling walking I could understand that. But, to be a walk in and then sit there for 5 hours while appointment people walking and are seen before me is infuriating. I will acknowledge that the last time I walked in I only had to wait 45 minutes. So, maybe this Urgent Care has resigned its appointment system. People do not plan to get get. This is why Urgent Care was created. To help people be seen faster than going to an ER.

Had been unable to clear earwax out of my ear for a few days and was scared of an infection. Jasmine Laura and a couple more of the nice staff I didn't hear the names of helped me. They never gave up until it was clean even though it was annoyingly stubborn! I was so relieved walking out.

The wait was so long for what I was getting done 2 hours for a 5 min throat test...

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.