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in Hayward, CA.

The online scheduling was easy with the time slot availability shown. The hour is great, open later than others in the area, avoided going to ER. I arrived & check-in was smooth & no wait. Aria looked over my wound & stitch up the cut, & the support staff was friendly & professional. I barely felt it during the process, & she periodically reminded me if too painful, she can numb more. Great facility!

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.

I went in for a Covid test my original appointment was at 6:30 they were able to take me early at 2:15 Staff was very friendly and polite

Everything was great, especially my nurse practitioner. I have been there several times for everything from a broken bone to covid symptoms this time and it has always been excellent. Can't figured out the star system, but check the highest rating for me. Thanks for your help.

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

Beth was fantastic, she was thorough, answered all my questions and had great tips too! I would definitely come here again for my son’s health. However, I was speechless with how the medical assistant roughly administered medicine to my infant son. The medical assistant grabbed my son’s face, squeezed it, and squirted antibiotics into him mouth and with the last pump, they squirted it all in even though it was getting to the point of overflowing out of his mouth. Once I held him upright, he immediately spit it back out. I’m not a medical professional, so I can’t say whether this is standard of care, but I was concerned by their handling of him.

Multiple issues addressed thoroughly. Great staff. No wait. Further follow up. Highly impressed.

Very nice medical center. The staff was very nice. Well organized. My appointment was 2:15, I got there 45 minutes earlier, and they accommodated me. Very happy with their service.

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!

Second time here, service is excellent and I’ll be back again!

Melanie went out of her way to accommodate my husband and me when we came in to get Covid tests. Due to our unforeseen scheduling error, we didn't have an appointment at that time, but she said we could wait in case she could fit us in between patients, even though they were fully booked. She was able to complete our tests quickly and courteously. We were extremely pleased with the care we received. Thanks, Melanie!

Always far exceeds expectations.

Colton was very friendly, knowledgeable, and helpful!

This place is a hidden gem! I always try and avoid urgent care places as it’s usually a long wait, lots of people, not the cleanest and just difficult. But here, once I arrived the check in was seamless, the staff was friendly, the office very clean. And to top it off my doctor spent so much time with me ane was kind and listened. Highly recommend!

Came in 4 mins late but staff checked me in immediately. I am fortunate there was no line eventhough I had an appointment.  Staff were very professional and friendly.  The medical assistant and doctor were caring, also moving fast.  i was out in 30 minutes.  Thank you!