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in Royston, GA.

Scheduling was fine. Filling out the ppr work online via solvs link was ridiculous. If you went to look up info in your phone ie a phone # all entered data was lost and had to start over. After 3 attempts and data disappearing its a flawed system.  The wait time in the waiting room, in the exam room, and for post visit pprwork is obscene. While the entire staff even the NP coffee clutched around one computer on facebook and other non related things on social media I was there 2 hrs and 45 min with a sick child.  There were 2 ppl in front of us and we had a simple ear infection.  The two in front of us had flu symptoms and URI symptoms. Nothing unusual or time consuming to treat. We were all chatting in the waiting room while we waited. There is absolutely no professionalism respect for others time or care for the horrible feeling patients comfort at all.   This particular group of staff needs to go back and learn the absolute basics of patient respect and professionalism.  People are there because they are sick and very uncomfortable they are not there for a social call or to waste their entire afternoon with a sick child.    The provider was fine and knowledgeable I would recommend her but not that practice as a whole in a million years!!   The entire experience was infuriating

Wait a little long but everything else was awesome!