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in Richmond, IL.

My daughter had an injury to her eye late at night. We tried booking an appt with 3 other 24/hr online immediate cares, but none of them had availability. We then tried Rapid Immediate Care. It worked out, they had the earliest available appt. They were able to check her in, inspect her eye injury, give her pain drop for her eye, and order antibiotic in time for her to make it to summer class and not be late. The staff were decent and friendly, good bedside manner. Seemed relatively knowledgeable. Her eye is now on the mend. I have worked in immediate cares and acute care settings in the past myself. In my opinion, this location is better organized and functioning than most immediate care settings I've been to. It certainly beats waiting 7 hrs in an ER, and the quality of care has been good overall, at least for all the times we've been there in the past (strep covid, sore throats, pains). The only reason I didn't contact them first this time, the drive is further away than other locations.

Everything about my visit was a great experience ~ will absolutely return to this location in future.

Call this afternoon regarding my son sports physical for special Olympics. The nurse practitioner was not only prompted on time and was able to fit me in, but she was kind and she worked so wonderful with my son. I would highly recommend this place to anybody from the front desk to the cleanliness to the nurse practitioner everybody was wonderful.

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.

A great experience for something I had a lot of anxiety about. Had no wait time or issues at the testing center/lab. Had blood drawn at 3pm and had results by email at 9am the next morning.