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in Mountain Home, NC.

I have been to this particular urgent care several times and I always have a wonderful experience from the person that you meet when you walk in the door to the support staff and doctor. This was the first time I ever had a negative experience and it was only due to the behavior of the person welcoming the patients in. She was Kurt and abrasive, and when I was already feeling poorly she made me feel worse with her attitude. I’m very glad this was not the first time I’ve ever entered your facility otherwise, I would not be returning

Kimberly is an excellent listener and practitioner. Both she and assistant   are a good team. A much needed service.

I had been struggling with on going congestion and cough and have felt really run down. The team at Mercy Urgent Care were very encouraging,saying, "we are going to get you feeling a lot better." It was an easy process to check in and be seen, and I am thankful I went there today.

My wife was sick today and we were able to have her seen at 4:30 pm. They were effective and very thorough with their care. I highly recommend this location.👍👍

I artived at 8:40 and although first was told there were already appts so I scheduled for 11:30 Arrived and had to wait to grt an xray because someone else was having a full physical Not sure of the linear reasoning between the two After 90 minutes finally told them I had to go as it was 30 minutes after they had done my xray. I miss the efficiency when Carol Hoban was there. Ultimately I got my answer via a phone call from the LPN but that was really way too long to just find out if my toe was broken I was trying to give The sisters of Mercy the business but mist likely wont do it again anytime soon.

Katie was excellent! She was kind and understanding!

I thought I Scratched my eye yesterday but exam showed no sign.  Irritation and pain were increasing so saw Will today.  Staff was wonderful in every way.  Thorough, professional and friendly.  I would definitely recommend Novant’s Black Mountain office.

Very efficient and helpful staff. Thank you for such excellent care!

I tested postive for Covid with an at home test and my husband had similar symptoms. I easily made an appointment for the next morning and they got us in quickly, confirmed our diagnosis and discussed next steps. The NP was attentive and knowledgable and the staff was very professional and compassionate.

My daughter had an incident which caused this unwanted visit. As I explained to the check-in client svc, I felt a bit judged. Even my older daughter mentioned feeling judgment. We waited for awhile and I asked for my ID and ins card back. I was told that she wasn't finished with them however she had them laying to the side. We waited longer and another couple walked in. After that couple was finished checking in, I walked up to the window and noticed the receptionist was holding his id and ins card. My cards were still laying to the side. I asked her about it and she said their walk in was an emergency however they sat in the waiting room with no one coming out for them as if it was an emergency. She finally entered my information after I switched seats and watched her. We were called back and I questioned the reason for being placed in a very small room . One person walked in after we did only to have suture removal and was called back before us. Ellen and Alisha were very pleasant however checkin staff not a pleasant experience. I felt she purposely delayed putting my information in .

The nurse practitioner who saw me had also seen me on a prior medical issue. And, just like that one, she got this one right. I was starting to feel better after just a few hours of taking the prescribed antibiotics and taking a long nap. Woke up this morning feeling a ton better.

I felt that I was relapsing from a respiratory illness. My wife took me in to get checked. I waited very little time to be seen. The doctor diagnosed the problem quickly and sent in the prescriptions I needed. Everyone was professional and also very friendly.