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in Bayville, NY.

Front desk staff was rude and dismissive, especially the middle aged woman with shoulder length blondish, gray hair. Not just to me but another patient waiting as well. Basically wouldn't help with insurance, by making the call for precertification to confirm emergency. I paid for the visit, but she still classified it as an "office visit" when I was in with a 5 year old presenting with blood in her urine. She is a disservice to your facility. Wanted to do as little as possible. The doctor was great!!

Pre check in is convenient and easy. Wat time was reasonable. Staff was professional and friendly.

Was sick with an ongoing sinus infection which had gotten worse ,  I was able to get in see the dr. and he made sure I would have all the prescriptions to ease my symptoms and clear up the infections .  They took all the appropriate tests to rule out any other infections (Covid ,flu etc).  Fast , caring , thorough and thoughtful of my feelings .  The staff was friendly efficient and caring , would definitely use them again .

Institution states they will not take an insurance payment for any type of "physical exam" even if your insurance will pay for it they force you to pay out of pocket. Let you schedule the appointment just to inform you once you've arrived for your appointment and not before hand. This procedure needs to be evaluated and changed. I would recommend so far for any other service.

Making an appointment means nothing. They see you when they want to. They need more staff. They are all working double time but there are not enough of them.

It was in and out less than 30 mins im pleased with the services

I am extremely happy with west Islip urgent care the Dr and staff are amazing and friendly ❣️❣️❣️❣️❣️

I am so very pleased with the level of care from reception, incoming nurse, nurse practitioner and x-ray tech. They were all kind and understanding to a very sick senior citizen. I am blessed to have such high quality Urgent Care in Smithtown. Thank you all.

The staff was fast did well I didt wait long I’m waiting area or room

Everyone was very nice and helpful. The process was extremely efficient. Nurse and PA were kind and patient. Will return

X ray tech Shirley very sweet and helpful dr Hughes very professional and helpful as wel