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in Leetonia, OH.

This is my second time being treated by Susan FNP at the Salem location.  She is kind and caring!  She listens to you and goes over your treatment plan.  She followed up with me the next day when my xray report came back.  The staff was pleasant also!  This is my third visit to the Salem location.  I am so glad I was able to be treated by Susan on my first and third visit.  My second visit was not the best experience when my care was provided by a different person.  I actually checked to see who the provider was before I went in for my third visit.  When the receptionist said it was Susan, I immediately went.  Thanks again for the excellent care!!

My visit was great. I gave my pharmacy address and when my script was called into the wrong pharmacy, the person at the front told me that I may have to pay out of pocket if I want to get my prescription from the correct pharmacy. I asked if they could call and rectify the situation and she was pretty adamant that I’d need to handle. Poor service after a decent visit. If a mistake was make by the clinic, it should have been taken care of by the clinic.

Quick and very thorough. Everyone was super professional and efficient. The doctor was amazing and took his time with me.

Called last Friday to schedule my annual wellness visit with Dr Lang. I was told Lang had retired and Tri County was under new ownership. I scheduled my appointment with Dr. Gibbs at 8:30 on Tuesday. When I arrived for my appointment I was told to scan a QR code and begin to 20 minutes of electronic paper work. I also discovered not one of my medical records for the last 30+ years was available. I finally was led to an examination room at 9:30. With no records available Dr Gibbs and I muddled our way through the appointment. The next day, Wednesday, I woke up coughing up green phlegm. I called the facility to speak with Dr Gibbs? Was told he would not be back in the office until the following Tuesday! Instead of driving an hour and a half to Hartville for a clinic that I was well known at, but I’m now a nobody I drove 15 minutes down the road to a new clinic and found out that I had influenza B. Since I have to look for a new physician I might as well get one closer to home.

My son needed a skin form completed for wrestling tomorrow and they got us in and out quickly.

The care I received was Wonderfull. It’s only been one day and already feel much better. Thank you so much for your attention to detail in figuring out what was wrong with me and fixing it. Again thank you so much!!!

It was not very helpful to my situation

Woke up that morning with a sore throat and felt worst than then the day before. The provider was able to help me schedule an appointment with the primary care physician there because I didn't have one and have been looking for one. When the provider came into the room, I already knew I would need a PCP to prescribe me my nebulizer solution but she was kind of rude explaining it to me.

This was my first visit there and I scheduled an appointment online and completed all the paperwork online. I arrived 10 minutes early and signed some documents and waited for an hour before I was called. The staff was nice and apologized for my wait and the doctor I saw was very nice but I doubt I’ll go back there