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in Holland, TX.

Had been unable to clear earwax out of my ear for a few days and was scared of an infection. Jasmine Laura and a couple more of the nice staff I didn't hear the names of helped me. They never gave up until it was clean even though it was annoyingly stubborn! I was so relieved walking out.

The wait was so long for what I was getting done 2 hours for a 5 min throat test...

I was feeling awful. The receptionist was my first encounter.. Absolutely proficient and caring. The Nurse was my next encounter, she was outstanding!! Ensured I was comfortable and provided water as I was coughing so much. The provider actually carefully listened to what i said. Not just in a hurry and brushing me off. She took the time to explain test results and plan of care going forward.. This was my second visit here.. Love it!

Honestly, we’re not ones to complain about things. We know things get behind and our healthcare system is exhausted. However, we thought since we made an appointment that we wouldn’t have to wait TOO long. We arrived at 12 for a 1210 appointment. We didn’t leave the clinic until 320pm. We were all losing our minds by the time we left. Not to mention paying $160 bucks for the visit to wait that long was super disappointing. We would have been more understanding if we were a walk-in but yea it was frustrating to say the least. The staff was great/friendly though.

I had been to the office before and did not hesitate to set up an appointment. The visit was timely, coordinated, and professional. I will continue to use this provider in the future and recommnd them to others.

I find it very odd that a person would need to get an appointment to be seen at an Urgent Care Facility. Hence the term Urgent in the very nature of the Clinic Title and Name its definition description implies no appointment needed. Not walk on in and when we have an opening amongst all our appointments you will be seen. This is not a clinical hospital it is an Urgent Care. Nobody should be subjected to appointments. It should be a first come first serve basis. Now if you had one doctor dedicated to appointments and everyone else handling walking I could understand that. But, to be a walk in and then sit there for 5 hours while appointment people walking and are seen before me is infuriating. I will acknowledge that the last time I walked in I only had to wait 45 minutes. So, maybe this Urgent Care has resigned its appointment system. People do not plan to get get. This is why Urgent Care was created. To help people be seen faster than going to an ER.

Had a 10:50 AM appointment for my son.  Waited for 2 hours and then was called to the back office.  Waited another 30 min.  Met with doctor for 5 minutes.

A great experience for something I had a lot of anxiety about. Had no wait time or issues at the testing center/lab. Had blood drawn at 3pm and had results by email at 9am the next morning.