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in Culpeper, VA.

I was a walk in. The front desk person was very professional and friendly. I arrived at 2pm was taken back to room around 2:45. The wait for the doctor was alittle over an hour. The doctor was apologetic about the wait. The room itself was surface clean but in poor repair. The lobby was sanitized as I was waiting by the front desk person which I was very happy to see. Although under the vending machines in lobby was extremely dirty. Overall I was satisfied with my visit.

People with appointments after us were called back to be seen before us. Appointment time in office did not match appointment time scheduled.

Yesterday was a successful day as any of my other physical appointments & thank you for your time.

I will start with the positives. My child started feeling bad yesterday- sore throat, high fever at bedtime. Was able to schedule an appointment for today, very easy especially with the uploading insurance cards and online forms. They listened to our medical history and ran a strep test which ended up being negative. Diana the assistant, Charmaine the practitioner, and TJ the scribe were very welcoming, kind and respectful. If this review was based only on service provided I would give a much higher rating - but this review is based on the facility as a whole and I cannot say the same for the “practice” itself. When we arrived the staff had instructed all patients to wait outside because another patient had vomited in the waiting area. I understand that happens, but it seemed like the office was totally unprepared for such an occurrence (this is a pediatric leaning urgent care, I would expect nothing less than projectile vomiting when your bread and butter is children’s urgent illnesses). It would have been useful to check patients with appointments in at the door rather than making us wait 15 minutes past our slot to come inside? Once inside they had cleaned the majority of the mess, however the floor was sticky with Fabuloso cleaning solution which had been splashed around randomly (is this a medical grade disinfectant??) and “mopped” with a hand towel being pushed around with the stick of a mop. My kids and I were instructed to have a seat in an area that had been “cleaned” already, but a few minutes later a staff member returned to the lobby to spray Lysol at the floor from standing height (certainly not enough to saturate the surface as directed on the can), then proceeded to use medical grade sanitary wipes to clean all the chairs that were not occupied. WHY WAS I TOLD TO SIT ON CHAIRS THAT HADN’T BEEN WIPED DOWN YET? Also saw actual remnants of vomit on two other chairs and the wall. I have photos to show this. I was truly disgusted by the handling of a very standard medical situation. I will not return only for this reason.

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.