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I always get greeted when I go to this urgent care they already know me and my family the secretary was super helpful trying to figure out why I was having trouble scheduling through the app I was happy with the care I received and would highly recommend this urgent care to whoever is looking for a provider who cares and takes the time to listen and help them with their health thank you for everything you do I appreciate it.

I had been coughing for close to two weeks and thought I better make an appointment.  Went on line to schedule and it was a breeze including the check-in process.  Staff was caring.  I I’ll definitely tell family and friends.  Thank you!

I had one ear blocked w/ wax, that I couldn’t get out on my own. I just did a walk in, fairly early on a Saturday, got lucky because it wasn’t busy. I have frequented the Next Care on Baseline previously and will continue to do so, as well as recommend for all urgent care situations

I couldn't have been in a more concerning and uncomfortable position. I was in Phoenix for a work trip and all of the sudden my face started swelling. But luckily, as fate would have it, I came to the right place. P.A. Elizabeth Williams spotted my issue right away. I had an extreme case of sinusitis. She knew exactly which antibiotics I needed. Her assistant, Jose, gave me a shot and I was feeling better within minutes. She really took the time to make sure that I was on the right track, and gave me in depth information as to how I should go about the healing process. She even called me the next day to check in on.me and give me more valuable consultation. In short, The staff here is amazing. Elizabeth Williams is a lifesaver. I am extremely thankful that I happened upon this urgent care location. I'm 111 percent better than I was. And it's all thanks to P.A. Williams.

Able to schedule an appointment online  with ease. Check-in was made easy by filling out forms ahead of appointment. Waited for 20 min after scheduled appointment time but that is understandable and also made clear when scheduling that it’s an “estimated” time. PA immediately focused on my symptoms, prescribed necessary medications and answered all of my questions. All the staff were courteous and competent. I will not hesitate to return if I need urgent care in the future.

Everything went well. PA was excellent. Answered all my questions and was very knowledgeable. Xray was done and xray tech was very professional. Will definitely use facility again. Would recommend.

That they would answer the phone after being checked out for questions been calling no answer for 2 days. Customer service not the BEST!!!

This is my favorite urgent care.  They are so efficient and very caring about your concerns.  I appreciate them all very much.  I had a very bad experience at a Banner urgent care a couple of months ago when I was badly hurt from a fall.  They were very rude to me, both nurse and doctor.  I will always go to Gateway.  Thank you.

Victoria Victoria Victoria is greeeaaattt!!!!!!!!!!!! I appreciate your! -Lance Castillo

Susan Eller is excellent at this location! I have ear wax build up and she removed my ear wax! I highly recommend this NextCare !

Excellent care! We always schedule our sports physicals here and everyone is very professional and nice

3 1/2 hour wait is unacceptable considering I had an appointment . My visit lasted about 5 minutes and was just referred to my primary care.

Had nfection start in the morning was seen by that night and received the medication the very next morning friendly and fast.

Everyone was nice, however just a regular 5 min verification that I have the flu and they give me the standard thing prescription.I walk out of there.Having to pay three hundred dollars even with insurance. I was told it was because they're a fever service and that's what they charge. Why couldn't they tell me how much it was gonna be before I walked in to see the doctor? I would have declined to go in. That's a lot of money when I already pay a lot of money for insurance out of my wife's paycheck. Thoroughly disappointed not knowing before i'm treated. Granted, I was warned there might be more than seventy five dollars for the copay, but I had no clue that they would want another two hundred and thirty bucks after I paid the seventy something. It sucks being sick and then being taken advantage of on top of that, just really sucks as well.

I was satisfied with my visit   Was a walk-in and didn’t wait to long

Front desk staff was very kind and helpful as it was our first visit, I had a handful of questions. Wait time was the fastest I’ve ever experienced as a walk in! Medical staff was very kind, attentive and informative. So very thankful we came to this location. Highly recommend this staff and location! Only complaint was the restroom was a little dirty but people were using it back to back

Had appt for 5:10 I was seen by 5:20 which us rare at urgent care. Staff was friendly and helpful. Will definitely use them again!

Your checkin paperwork is about the stupidest fucking thing I've ever dealt with in my life. making a sick person rewrite their name and date of birth five times on the same sheet of paper is so fucking ridiculous. Really what kind of dipshit is in charge of your forms over there they should be fired immediately for being a dumbass. Unless I'm literally dying and I don't have any other option I won't be back.

Woke up for the third day straight with an earache. Around eight AM I tried to make an appointment, but nothing was available. I walked in and was told there would be a 40 minute to one hour wait. I was seen approximately three hours later.