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in Brevard, NC.

Wonderful-very pleased with the quality of care and thoroughness

I had been dealing with sickness and finally decided to go to get seen. I am very thankful for the care that Zach, the PA provided. He is very knowledgeable and friendly. He took very good care of me. Thank you!

I had been sick for a couple of weeks with head congestion and it wasn't getting better. Set an appt and was seen the next morning. Check in was good and staff was great. Friendly and caring about genuinely concerned about helping me get better.

I waited for 45 minutes in room #1 for the doctor and no one showed up. Sick with eyes tearing with green discharge. Felt terrible. The hard part is the office was completely empty, where was the doctor? The worse experience ever! There was no care 1 star!

Place was clean, wait time was okay considering I was first person in the building. The two staff members at the front were unprofessional. They gossiped about patients that were in the waiting room loudly. It was rude and unnecessary. Checked in patients in the wrong order, and just simply seemed like they were irritated with people coming to be seen.

Katie was excellent! She was kind and understanding!

The nurse and nurse practitioner were very helpful and friendly. They were also very professional in their conversation and procedures. The visit was a an excellent experience.

Love the staff here! Nice and efficient.  Dr Maskell is the best!

All staff very professional and my happy to be there

Nurse practitioner was great! Listened to everything and helped quite a bit… problem was the staff. Before I left, I asked if my prescription was called in and was told “yes, it is done automatically”. Asked “was it called into the correct pharmacy” was again told “yes”. Got to the pharmacy 20 minutes later and they did not have the order. Tried calling the front desk to ask if they could please call it in… got voicemail. Waited another 20 minutes at the pharmacy just in case and nope. After 7 tries calling, gave up. Finally, went BACK to the doctor and asked for a paper copy of my prescription to give to the pharmacist. When I asked what happened I was told “my phone never rang”. Unreal… all I wanted to do was get home and rest because was not feeling well to begin with. Hopefully next time, will go a little more smoothly?

Was able to book an appointment on line and the whole process was seamless, highly recommend this location

I artived at 8:40 and although first was told there were already appts so I scheduled for 11:30 Arrived and had to wait to grt an xray because someone else was having a full physical Not sure of the linear reasoning between the two After 90 minutes finally told them I had to go as it was 30 minutes after they had done my xray. I miss the efficiency when Carol Hoban was there. Ultimately I got my answer via a phone call from the LPN but that was really way too long to just find out if my toe was broken I was trying to give The sisters of Mercy the business but mist likely wont do it again anytime soon.

I have been coughing for several days with wheezing and severe bronchitis!  I made sn appointment by computer!  It was easy to schedule!  When I arrived I was taken right in on time, examined and appropriately treated!  I use the clinic all the time when my primary is mot available.   Great service!  I highly recommend the provider!   Thank you!

I hit the wrong time. I waited over 3 hours in the wait room. Another 30 plus minutes in the room. Due to the other afc not being open, when they were required to be open, the customers were rerouted to this afc. I was a walk-in. This meant I had to wait longer than usual. I only had sinus congestion and needed a work note. The staff was great. The doctor was great. The parenting of one of the children in the wait room was below standard. Wait time was awful but everything was of satisfactory. Thank you

I had been very sick with no improvement from over the counter medications. I had to do a walk-in appointment and it did not take long to be taken back. I had a fever of 103° when they checked. It did seem like a very, very long time for the doctor to arrive, but I understand that appointments are the priority. Shockingly, it wasn't the flu, and after x-rays, it was determined it was some type of pneumonia. Luckily, from the time the doctor came in the first time to out-the-door was quick, but my fever was rising and frankly I was a little scared. Bedside manner was excellent- all the providers were courteous and efficent, and provided good explanations without needing to be asked. My experience as a whole was very positive and the negative impression about the waiting was purely since I was so, so sick. I know I would have been waiting much longer anywhere else, so I am still very pleased with my choice and recommend this provider.

I woke up yesterday feeling ill was hoping it was a cold turns out it was not. Was able to get in within 15 minutes of scheduling. The team was amazing and super friendly and had me taken care of quickly.