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in Flat Rock, NC.

Wonderful-very pleased with the quality of care and thoroughness

Katie was excellent! She was kind and understanding!

I artived at 8:40 and although first was told there were already appts so I scheduled for 11:30 Arrived and had to wait to grt an xray because someone else was having a full physical Not sure of the linear reasoning between the two After 90 minutes finally told them I had to go as it was 30 minutes after they had done my xray. I miss the efficiency when Carol Hoban was there. Ultimately I got my answer via a phone call from the LPN but that was really way too long to just find out if my toe was broken I was trying to give The sisters of Mercy the business but mist likely wont do it again anytime soon.

I had been dealing with sickness and finally decided to go to get seen. I am very thankful for the care that Zach, the PA provided. He is very knowledgeable and friendly. He took very good care of me. Thank you!

I waited for 45 minutes in room #1 for the doctor and no one showed up. Sick with eyes tearing with green discharge. Felt terrible. The hard part is the office was completely empty, where was the doctor? The worse experience ever! There was no care 1 star!

I had been sick for a couple of weeks with head congestion and it wasn't getting better. Set an appt and was seen the next morning. Check in was good and staff was great. Friendly and caring about genuinely concerned about helping me get better.

I thought I Scratched my eye yesterday but exam showed no sign.  Irritation and pain were increasing so saw Will today.  Staff was wonderful in every way.  Thorough, professional and friendly.  I would definitely recommend Novant’s Black Mountain office.

Nurse practitioner was great! Listened to everything and helped quite a bit… problem was the staff. Before I left, I asked if my prescription was called in and was told “yes, it is done automatically”. Asked “was it called into the correct pharmacy” was again told “yes”. Got to the pharmacy 20 minutes later and they did not have the order. Tried calling the front desk to ask if they could please call it in… got voicemail. Waited another 20 minutes at the pharmacy just in case and nope. After 7 tries calling, gave up. Finally, went BACK to the doctor and asked for a paper copy of my prescription to give to the pharmacist. When I asked what happened I was told “my phone never rang”. Unreal… all I wanted to do was get home and rest because was not feeling well to begin with. Hopefully next time, will go a little more smoothly?

I had been very sick with no improvement from over the counter medications. I had to do a walk-in appointment and it did not take long to be taken back. I had a fever of 103° when they checked. It did seem like a very, very long time for the doctor to arrive, but I understand that appointments are the priority. Shockingly, it wasn't the flu, and after x-rays, it was determined it was some type of pneumonia. Luckily, from the time the doctor came in the first time to out-the-door was quick, but my fever was rising and frankly I was a little scared. Bedside manner was excellent- all the providers were courteous and efficent, and provided good explanations without needing to be asked. My experience as a whole was very positive and the negative impression about the waiting was purely since I was so, so sick. I know I would have been waiting much longer anywhere else, so I am still very pleased with my choice and recommend this provider.

All staff very professional and my happy to be there

Easy to make online appointment I was however disappointed with wait time in waiting room and in operatory after we were taken back I was there a total of 2 hours with a sick 5 year old. Staff was very friendly and helpful. Not sure I would visit there again unless wait time was significantly less. They may need more staff due to volume of patients on a Saturday morning.

Place was clean, wait time was okay considering I was first person in the building. The two staff members at the front were unprofessional. They gossiped about patients that were in the waiting room loudly. It was rude and unnecessary. Checked in patients in the wrong order, and just simply seemed like they were irritated with people coming to be seen.

I hit the wrong time. I waited over 3 hours in the wait room. Another 30 plus minutes in the room. Due to the other afc not being open, when they were required to be open, the customers were rerouted to this afc. I was a walk-in. This meant I had to wait longer than usual. I only had sinus congestion and needed a work note. The staff was great. The doctor was great. The parenting of one of the children in the wait room was below standard. Wait time was awful but everything was of satisfactory. Thank you

The nurse and nurse practitioner were very helpful and friendly. They were also very professional in their conversation and procedures. The visit was a an excellent experience.

Love the staff here! Nice and efficient.  Dr Maskell is the best!

Concern for worsening covid symptoms made me decide to get checked. Online appointments were full but walk ins open. I was very pleased with my assessment and treatment. I would recommend Jennifer to anyone.

I woke up yesterday feeling ill was hoping it was a cold turns out it was not. Was able to get in within 15 minutes of scheduling. The team was amazing and super friendly and had me taken care of quickly.

Was able to book an appointment on line and the whole process was seamless, highly recommend this location

Both my husband and I were sick. We came together. Thankful for the nice lady at check-in. I don't like doing things online, and it wasn't taking my insurance information. Would have preferred being offered the paper option first. Not everybody deals well with computers and tech, and having frustrating experiences with that stuff when you're sick is about enough to make me leave and just go to the ER. Anyway, we didn't wait long, and the young lady took us both back at the same time, which was very kind. Dr. Natalya Hines was very thorough and checked us both for the basics (flu, COVID, and strep). The medicine prescribed is helping; it's just taking us a while to recover. I brought us back to this location, because these folks saved my husband's life a couple years ago, when he didn't realize how serious his infection was then, and we had to take him to the ER.

This was my first ER visit at 49 years old. I was anxious about going, but could not be more pleased with my experience.   I was in and out within 4 hours, but it’s really my nurse Knox that made the experience a little less scary, a little more light hearted, and a lot more comfortable.  Thanks Knox!