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in Mills River, NC.

Wonderful-very pleased with the quality of care and thoroughness

I had been dealing with sickness and finally decided to go to get seen. I am very thankful for the care that Zach, the PA provided. He is very knowledgeable and friendly. He took very good care of me. Thank you!

I had been sick for a couple of weeks with head congestion and it wasn't getting better. Set an appt and was seen the next morning. Check in was good and staff was great. Friendly and caring about genuinely concerned about helping me get better.

I artived at 8:40 and although first was told there were already appts so I scheduled for 11:30 Arrived and had to wait to grt an xray because someone else was having a full physical Not sure of the linear reasoning between the two After 90 minutes finally told them I had to go as it was 30 minutes after they had done my xray. I miss the efficiency when Carol Hoban was there. Ultimately I got my answer via a phone call from the LPN but that was really way too long to just find out if my toe was broken I was trying to give The sisters of Mercy the business but mist likely wont do it again anytime soon.

I waited for 45 minutes in room #1 for the doctor and no one showed up. Sick with eyes tearing with green discharge. Felt terrible. The hard part is the office was completely empty, where was the doctor? The worse experience ever! There was no care 1 star!

I thought I Scratched my eye yesterday but exam showed no sign.  Irritation and pain were increasing so saw Will today.  Staff was wonderful in every way.  Thorough, professional and friendly.  I would definitely recommend Novant’s Black Mountain office.

I had been very sick with no improvement from over the counter medications. I had to do a walk-in appointment and it did not take long to be taken back. I had a fever of 103° when they checked. It did seem like a very, very long time for the doctor to arrive, but I understand that appointments are the priority. Shockingly, it wasn't the flu, and after x-rays, it was determined it was some type of pneumonia. Luckily, from the time the doctor came in the first time to out-the-door was quick, but my fever was rising and frankly I was a little scared. Bedside manner was excellent- all the providers were courteous and efficent, and provided good explanations without needing to be asked. My experience as a whole was very positive and the negative impression about the waiting was purely since I was so, so sick. I know I would have been waiting much longer anywhere else, so I am still very pleased with my choice and recommend this provider.

Katie was excellent! She was kind and understanding!

I have been coughing for several days with wheezing and severe bronchitis!  I made sn appointment by computer!  It was easy to schedule!  When I arrived I was taken right in on time, examined and appropriately treated!  I use the clinic all the time when my primary is mot available.   Great service!  I highly recommend the provider!   Thank you!