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in Landrum, SC.

Katie was excellent! She was kind and understanding!

Easy to make online appointment I was however disappointed with wait time in waiting room and in operatory after we were taken back I was there a total of 2 hours with a sick 5 year old. Staff was very friendly and helpful. Not sure I would visit there again unless wait time was significantly less. They may need more staff due to volume of patients on a Saturday morning.

My PA who visited with me was great! She took her time with me and extended grace and care for a not so well feeling person. Sometimes good human beings and caring people are the best medicine.

Both my husband and I were sick. We came together. Thankful for the nice lady at check-in. I don't like doing things online, and it wasn't taking my insurance information. Would have preferred being offered the paper option first. Not everybody deals well with computers and tech, and having frustrating experiences with that stuff when you're sick is about enough to make me leave and just go to the ER. Anyway, we didn't wait long, and the young lady took us both back at the same time, which was very kind. Dr. Natalya Hines was very thorough and checked us both for the basics (flu, COVID, and strep). The medicine prescribed is helping; it's just taking us a while to recover. I brought us back to this location, because these folks saved my husband's life a couple years ago, when he didn't realize how serious his infection was then, and we had to take him to the ER.

The nurse that collected me from the waiting room was so friendly and helpful. She made me feel comfortable being in a doctors office. I will never use another immediate care facility.

Love the staff here! Nice and efficient.  Dr Maskell is the best!

Concern for worsening covid symptoms made me decide to get checked. Online appointments were full but walk ins open. I was very pleased with my assessment and treatment. I would recommend Jennifer to anyone.

The nurse and nurse practitioner were very helpful and friendly. They were also very professional in their conversation and procedures. The visit was a an excellent experience.

I woke up yesterday feeling ill was hoping it was a cold turns out it was not. Was able to get in within 15 minutes of scheduling. The team was amazing and super friendly and had me taken care of quickly.

This was my first ER visit at 49 years old. I was anxious about going, but could not be more pleased with my experience.   I was in and out within 4 hours, but it’s really my nurse Knox that made the experience a little less scary, a little more light hearted, and a lot more comfortable.  Thanks Knox!

Everyone was very helpful, nurse that did my screening and vitals was very very pretty

Wonderful-very pleased with the quality of care and thoroughness

All staff very professional and my happy to be there

All of the staff are friendly and professional. The doctor is amazing. She explains things well and has my best interests in mind.

Kimberly is an excellent listener and practitioner. Both she and assistant   are a good team. A much needed service.

I artived at 8:40 and although first was told there were already appts so I scheduled for 11:30 Arrived and had to wait to grt an xray because someone else was having a full physical Not sure of the linear reasoning between the two After 90 minutes finally told them I had to go as it was 30 minutes after they had done my xray. I miss the efficiency when Carol Hoban was there. Ultimately I got my answer via a phone call from the LPN but that was really way too long to just find out if my toe was broken I was trying to give The sisters of Mercy the business but mist likely wont do it again anytime soon.

I thought I Scratched my eye yesterday but exam showed no sign.  Irritation and pain were increasing so saw Will today.  Staff was wonderful in every way.  Thorough, professional and friendly.  I would definitely recommend Novant’s Black Mountain office.

I hit the wrong time. I waited over 3 hours in the wait room. Another 30 plus minutes in the room. Due to the other afc not being open, when they were required to be open, the customers were rerouted to this afc. I was a walk-in. This meant I had to wait longer than usual. I only had sinus congestion and needed a work note. The staff was great. The doctor was great. The parenting of one of the children in the wait room was below standard. Wait time was awful but everything was of satisfactory. Thank you

Great service. Great staff. Only had to wait a couple minutes. Mary is awesome and very helpful.

I have been back and fourth with a fever and aches so I finally came and got checked out all around good experience