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in Bartlett, TX.

The wait was so long for what I was getting done 2 hours for a 5 min throat test...

Had been unable to clear earwax out of my ear for a few days and was scared of an infection. Jasmine Laura and a couple more of the nice staff I didn't hear the names of helped me. They never gave up until it was clean even though it was annoyingly stubborn! I was so relieved walking out.

My son presented with cold symptoms so I made him and appointment online. Making the appointment was easy, but once we arrived for the appointment we waited about 30 or 45 minutes for weight check and to be taken back to a room. Once in room we waited for another 20-30 minutes for the nurse to come in an ask why we were there and to take temperature and blood pressure. She left and we waited another 20 minutes for the provider to come in. She didn’t seem confident in her ability to find out what was wrong with my son. I felt like she did a very very general check over him and then came to the conclusion she wasn’t sure what was going on. We did do a Covid, Flu, and RSV test which took another 25 minutes to do and complete. Overall I would not recommend coming back to this clinic in person. I might do the virtual part next time. Overall, I feel like I wasted 3 hours today and still had a sick kid.

With a sore throat and was able to be seen within a couple of hours. The staff was nice, very efficient, helpful, and thorough. I would recommend being seen there if needed.

I was feeling awful. The receptionist was my first encounter.. Absolutely proficient and caring. The Nurse was my next encounter, she was outstanding!! Ensured I was comfortable and provided water as I was coughing so much. The provider actually carefully listened to what i said. Not just in a hurry and brushing me off. She took the time to explain test results and plan of care going forward.. This was my second visit here.. Love it!

Everyone was so attentive and caring with my toddler. They listen and addressed all my concerns. I left knowing how to treat and what to watch for going forward.

My appointment was great, staff was very courteous and knowledgeable of their job. I have no complaints or issues, continue what you’re doing.👏🏾👏🏾👏🏾

We had such a wonderful experience! The whole team…the receptionist (I am so sorry I can’t remember her name), Austin, and Phoebe were phenomenal!!! Truly exceptional care!  Thank you!!

Pleasant, knowledgeable and efficient staff.

I find it very odd that a person would need to get an appointment to be seen at an Urgent Care Facility. Hence the term Urgent in the very nature of the Clinic Title and Name its definition description implies no appointment needed. Not walk on in and when we have an opening amongst all our appointments you will be seen. This is not a clinical hospital it is an Urgent Care. Nobody should be subjected to appointments. It should be a first come first serve basis. Now if you had one doctor dedicated to appointments and everyone else handling walking I could understand that. But, to be a walk in and then sit there for 5 hours while appointment people walking and are seen before me is infuriating. I will acknowledge that the last time I walked in I only had to wait 45 minutes. So, maybe this Urgent Care has resigned its appointment system. People do not plan to get get. This is why Urgent Care was created. To help people be seen faster than going to an ER.

After receiving my results, I called Labcorp and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.